Terms of Service

These terms govern use of the DHC website and free accounts. Paid dispatch service is governed by the DHC Carrier Dispatch & Freight Management Service Agreement (version DHC-CDFMSA-2026-01), which each carrier reviews and signs electronically before service. If these terms conflict with that signed Agreement, the Agreement controls for dispatch service.

DHC provides dispatch support, freight-management support, and administrative carrier services. DHC is not a freight broker and does not purchase, resell, or take possession of freight. DHC does not guarantee any loads, lanes, rates, revenue, earnings, or broker approval. Carriers keep final authority over every load.

Creating a free account does not make you a dispatch customer; dispatch service requires a separate approved application and signed Agreement. You are responsible for accurate information and for keeping your login secure. We may suspend accounts used for fraud, misuse, or unlawful activity.

Do not misuse the platform, attempt unauthorized access, upload unlawful or false documents, or interfere with other users or the service.

Dispatch service is a flat weekly fee per active enrolled truck: $350 per week for each semi truck and $300 per week for each 26-foot box truck. DHC takes 0% of carrier load revenue. Weekly charges begin only after the carrier checks the payment authorization box and submits a payment method on our payment provider's secure form, authorizing recurring weekly charges for the active trucks enrolled (Agreement §12). DHC does not store raw card or bank credentials.

A carrier may cancel dispatch service. Unless otherwise stated in writing, cancellation takes effect at the end of the current paid weekly period, and service continues through that period (Agreement §15).

Weekly service fees are generally nonrefundable once the paid service period begins, except where required by law or where DHC expressly approves a refund or credit. Mid-cycle truck changes do not create automatic prorated credits or refunds (Agreement §§13, 16).

You agree to conduct business with DHC electronically, including agreements, notices, and signatures associated with your authenticated account, to the extent permitted by law.

The website is provided “as is.” To the fullest extent permitted by law, DHC is not liable for indirect, incidental, or consequential damages from use of the website. Nothing here limits liability that cannot be limited by law.

Our Privacy Policy explains how we handle information. We may update these terms and will post the new effective date here. Questions: directhaulconnect@gmail.com.